2–4 weeks
MSP Operations Audit
- Ticket workflows and SLAs
- Documentation and SOPs
- 30/60/90-day plan
// Services
Six ways we help.
RMM · PSA · Security
Tool Stack Optimization
- RMM, PSA, and docs review
- Security and backup stack
- Licensing and vendor costs
4–6 weeks
Automation & AI Workflows
- Ticket triage automation
- Reporting and QBR prep
- Onboarding runbooks
Entra · Intune · Defender
M365 & Security
- Conditional Access and MFA
- Intune baselines
- Tenant hardening
BCDR
Backup & DR
- Backup reporting
- Restore testing
- DR documentation
Monthly retainer
Fractional vCIO
- QBRs and vendor calls
- Service catalog and pricing
- L2/L3 mentoring